Refund policy

Returns Policy

Hookedonhookah.co.uk is dedicated to offering you the best quality in our products and our service. Goods are not supplied on a trial basis, please therefore check compatibility or suitability for purpose with the manufacturer or other competent body prior to ordering. Please note that once an order is dispatched, it will be considered firm and any subsequent cancellations which are allowed by us must be returned to us at the customers expense with in 28 days of purchase. This does not affect your statutory rights in a consumer transaction. All sales and products that are shipped are final.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Info@hookedonhookah.co.uk . If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Info@hookedonhookah.co.uk.

Damages and Issues

Please inspect your order upon reception and contact us within 7 days of your receipt of the product if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

In the case of broken merchandise upon shipment, a replacement will be shipped. Shipping and handling charges are non-refundable.

It is important that you save all packing materials as well as the item itself. When you contact us, we will give you instructions on how to proceed so that we may replace the item as quickly as possible. It is very important that you DO NOT send the item back to us until you have spoken or emailed one of our representatives.

Hookedonhookah.co.uk will replace any Shisha the customer feels is not of a reasonable quality, with a replacement Shisha of the same type. There is strictly a no monetary or replacement of another choice of Shisha policy.

Only under those circumstances may we consider returns. In all cases the customer is responsible for the cost of returning the faulty Shisha to us.